Terms of Service

Corporate Translate translates business documents (Word, Excel, PowerPoint, plain text, SRT subtitle files and PDF - see the current list on the translate page) using an AI translation model. PDF translation involves converting the document to an editable format, translating it, and rebuilding it as a PDF; both the translated PDF and the intermediate DOCX are delivered. There is no human translator or editor in the loop unless you have separately arranged one with us.

Scanned and photographed documents (JPG, PNG or WebP images, or a PDF with no usable text layer) are handled differently. The text is read from the image by an AI vision model, the reading is used to count the words and quote the price, and the translation is delivered as a new, clean document rebuilt from that reading (a DOCX, plus a PDF where the source was a PDF). That delivery is a reconstruction of the document's content and structure - headings, paragraphs, lists and tables - not a copy of the original page layout, and reading an image is inherently less certain than reading a file: a blurred, skewed or poorly lit image may be read imperfectly. You are responsible for checking a reconstruction against your original. Up to 20 pages per job are supported.

Video (MP4, MOV or WebM, up to 30 minutes and 500 MB) is offered in two forms. Subtitled: the speech is transcribed by an AI speech-recognition model, translated, and delivered as a timed subtitle file (SRT) in the target language together with a transcript in the original language, and - if you choose it - a copy of the video with the subtitles burned in. Dubbed: the speech is regenerated in the target language by an AI dubbing model that synthesises a voice modelled on each original speaker, and delivered as a new video with the translated audio plus subtitle files. Dubbing works best with one clear speaker; lips are not altered, so the new speech will not match the mouth movements, and background music or people talking over each other reduce the quality. A dubbed video contains AI-synthesised speech and is delivered with that disclosure; you must keep it when you publish the video. Subtitle and dubbing translations are produced by AI and you are responsible for checking names, numbers and terminology before use.

Rights and consent for dubbing. Before we dub a video you must confirm that you hold the rights to it and have the consent of every person who speaks in it to have their voice synthesised in another language. We record that confirmation with the job. You are responsible for the truth of it, and you indemnify us against any claim arising from a video you did not have the right, or the speakers' consent, to dub. We may refuse or cancel a dubbing job, with a full refund, where we have reason to doubt that confirmation.

• Every translated document is AI generated, and is clearly labelled as such on delivery, consistent with EU AI Act Article 50 disclosure requirements.
• We do not issue a certificate of accuracy, and we do not warrant that the translation is free of errors.
• Human expert review and post-editing is not currently offered. It is on our roadmap; if and when it launches, it will be a separate, clearly priced service.

For Word (DOCX), Excel (XLSX) and PowerPoint (PPTX) files - and plain text and SRT files, which have no layout to lose - we translate inside your document's own structure so that headings, tables, styles and layout are preserved. If the formatting of your delivered document is materially broken as a direct result of our processing, we will refund the price you paid for that job in full.

For a PDF with a real text layer, the guarantee is that the delivered document is layout faithful: translated text is rarely the same length as the source, so paragraphs and table cells reflow to fit it, but nothing is cropped, dropped or overlapped. If the layout comes back visibly broken - content missing, overlapping or unreadable - the same full refund applies.

Scanned and photographed documents are outside this guarantee. Their delivery is by design a reconstruction, not your original layout (see section 1), so differences from the original page's appearance are not a formatting defect. This does not affect your statutory rights, or a refund where the delivered file is unusable - for example, it cannot be opened.

Video output is outside this guarantee. Subtitle timing and transcription, and the voice, timing and sound of a dub, are produced by AI models from your audio and vary with its quality; they are not a formatting defect. A delivered file that cannot be opened or played is refunded in full. If a dubbing job fails at the dubbing model we refund it in full.

This refund is your sole and exclusive remedy for a formatting defect in a delivered job. It does not limit any other right you have in relation to the quality of the translation itself, or any right that cannot be excluded by law (see "Liability" below).

• You warrant that you own, or hold the necessary rights and permissions for, every document you upload and have translated using the service.
• The service is not intended for safety-critical use or patient-facing medical content, where a mistranslation could cause harm.
• We do not provide sworn, certified, or notarised translations of the kind required for courts, immigration authorities or other official bodies. If you need one, we can point you to a specialist human service.
• You must not upload unlawful content, or use the service in a way that infringes someone else's rights or breaches applicable law.

• Pay-as-you-go jobs are priced per word. The exact price is shown to you before you pay, based on the word count of your uploaded document - for a scanned or photographed document, the word count of the text read from the pages. There is a minimum charge of £5 per job.
• A document of up to 200 words is translated free of charge, limited to two free jobs per day per internet address. Above 200 words the whole document is priced per word; the free words are not deducted.
• Video is priced per minute of running time, rounded up to the next whole minute, as read from the uploaded file: subtitled £3 per minute (minimum £10), dubbed £7 per minute (minimum £20). The running time and both prices are shown before you pay. Video is not covered by the free words above or by the word allowance of a monthly plan.
• All prices are in pounds sterling (GBP).
• We are not currently VAT registered, so no VAT is charged on the prices shown. If that changes, we will update our prices and these terms accordingly.
• Payment is processed by Stripe. We never see or store your card number - Stripe handles that directly under its own terms.

Monthly plans (Starter, Professional). These are recurring subscriptions billed monthly to the card on file, in advance, until cancelled. Each billing period grants a fixed word allowance, priced and stated on the pricing page.

• Your plan renews automatically each month unless you cancel it first.
• You can cancel at any time from your account's billing portal. Cancelling stops future renewals; it does not refund the current, already-paid period.
• Words you don't use in a billing period remain usable for one further month ("rollover") before they expire. Rollover words are used before newly granted words. Unused words have no cash value and are not refunded or paid out on cancellation.
• If a job's word count exceeds your remaining plan balance, that job is charged at the standard pay-as-you-go rate instead - your plan balance is never partially drawn down for a job it can't fully cover.
• If a renewal payment fails, we may suspend plan benefits (word allowance, glossaries) until it's resolved; pay-as-you-go remains available regardless.
• The Business plan is not currently self-serve - contact us to discuss it.

This section concerns individual pay-as-you-go translation jobs, not the ongoing monthly plans described in section 4, which you can cancel at any time as set out there.

A pay-as-you-go job is digital content delivered to you immediately once payment is confirmed. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, when a digital service is delivered straight away, you can ask us to start immediately and, by doing so, lose your usual 14-day right to cancel once we do.

By starting a paid translation, you: (a) expressly request that we begin the translation immediately, rather than waiting out any cancellation period; and (b) acknowledge that your statutory right to cancel is lost once translation has begun. This does not affect your right to a refund under the formatting guarantee above, or any other right that cannot be excluded by law.

• Our total liability to you arising out of or in connection with a job is capped at the price you paid for that job.
• We are not liable for indirect or consequential loss, including loss of business, revenue, profit, or data beyond the job itself.
• Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud.

Creating an account is optional - translation works without one. Where you do sign in, we use a one-time link sent to your email rather than a password. You are responsible for keeping access to that email address secure.

We aim to keep the service available and will use reasonable endeavours to do so, but we do not guarantee any particular level of uptime. We may suspend or change the service, in whole or in part, for maintenance, security, or other operational reasons.

We may update these terms from time to time, for example as the service changes or to reflect legal or regulatory requirements. The "Last updated" date at the top of this page shows when that last happened. Continuing to use the service after an update means you accept the revised terms.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them or the service, without prejudice to any mandatory consumer protections that apply in your country of residence.

Corporate Translate. For questions about these terms, contact sales@corporate-translate.com.

See also our Privacy Policy.